Frequently Asked Questions
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Ticketing Changes
General Ticketing
Ticket Requirement
How to Purchase
Late / Missed Entry Time
Lost or Resending Tickets
Military Discount
Printing Tickets
Timed Tickets
New Yorker Pricing
Ticket Types
Gift Card
Visiting SUMMIT
Coat or Bag Check
Directions and Location
Dress Code
Hours of Operation
Length of Stay
Lost Item
Photo Policy: Personal and Professional
Prohibited Items
Public Restrooms
Service Animal Policy and Pets
Stroller Policy
Unavailable Tickets: Future Dates
Vaccination Policy
Wi-Fi
Retail
Cafe
Ticketing Changes
Rebook / Exchange
Rebook / Exchange: Low Visibility and Weather Conditions
Refund
Refund: Ascent
Upgrading or Changing Ticket Package
Accessibility
Accessibility Tickets
Guests with Disabilities
Wheelchair Accessibility
Service Animals
Special Experiences at SUMMIT One Vanderbilt - FAQ
Dining Packages: General
Dining Packages: Le Pavillon
Group Reservations
Influencer Related Inquiry
Partnerships
Press / Media-Related Inquiry
Proposals and Private Occasions
Jobs at SUMMIT
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Frequently Asked Questions
Ticketing Changes
General Ticketing
Ticket Requirement
How to Purchase
Late / Missed Entry Time
Lost or Resending Tickets
Military Discount
Printing Tickets
Timed Tickets
New Yorker Pricing
Ticket Types
Gift Card
Visiting SUMMIT
Coat or Bag Check
Directions and Location
Dress Code
Hours of Operation
Length of Stay
Lost Item
Photo Policy: Personal and Professional
Prohibited Items
Public Restrooms
Service Animal Policy and Pets
Stroller Policy
Unavailable Tickets: Future Dates
Vaccination Policy
Wi-Fi
Retail
Cafe
Ticketing Changes
Rebook / Exchange
Rebook / Exchange: Low Visibility and Weather Conditions
Refund
Refund: Ascent
Upgrading or Changing Ticket Package
Accessibility
Accessibility Tickets
Guests with Disabilities
Wheelchair Accessibility
Service Animals
Special Experiences at SUMMIT One Vanderbilt - FAQ
Dining Packages: General
Dining Packages: Le Pavillon
Group Reservations
Influencer Related Inquiry
Partnerships
Press / Media-Related Inquiry
Proposals and Private Occasions
Jobs at SUMMIT
Ticketing Changes
All ticket sales are final, and tickets cannot be exchanged or refunded. For further assistance, please contact us.
Rebook / Exchange
Can I Rebook or Exchange SUMMIT One Vanderbilt Tickets?
Rebook / Exchange: Low Visibility and Weather Conditions
Can I Rebook My Tickets Due to a Poor Visibility Day?
Refund
Are SUMMIT One Vanderbilt Tickets Refundable?
Refund: Ascent
How to Get Refunds for Out of Service Ascent Elevator?
Upgrading or Changing Ticket Package
How to Change or Upgrade SUMMIT One Vanderbilt Tickets
